TERMS & CONDITIONS
Minimum first-time order DKK 3.800,00/EUR 500.00 excl. VAT and freight.
Subsequent orders less than DKK 750,00/EUR 100.00 excl. VAT and freight will be added DKK 75,00/EUR 10.00 administrative fee.
For sale to other European countries, 25% VAT will be added, if no VAT number is stated.
We are using PostNord for Danish customers - UPS for all other European customers.
Shipping cost is calculated based on weight and volume, and will be added every shipment.
Pick-up by own shipping agent can be arranged.
We will email, when the shipment is ready for pick-up. It must be picked up between 10am and 4pm. We don't cover any damage during transportation, using your own shipping agent.
Payment must be made by SEPA transfer in EUR, using code SHA (share).
Local bank fees and transfer charges must be paid by customer. Living by Colors will only pay the Danish bank fees.
If online payment with debit/credit card is preferred 2,5% online payment fee will be added.
Proforma invoice for prepayment will be emailed when the order is ready to be packed. When the prepayment is received, the order will be packed and shipped. This is normally within 2 working days. Proforma invoice must be paid within 10 days. Otherwise delivery is not guaranteed. As a rule, backorder will not be registered, and will only be registered by written agreement.
Commercial invoice will be emailed – and a copy will be enclosed the shipment.
Always remember to check packing by receipt. If any damages, it must be written on the waybill before signing. Otherwise, we cannot deal with a complaint on damage during transportation.
If you need to register a complaint, it must be done by email immediately, and within 6 days from receipt.
Company name, order number, item number, quantity and reason to complaint must be included. Photos for documentation must be attached.
All details must be emailed within 6 days or we are not able to deal with the complaint.
Credit note will be issued and the amount can be deducted next payment only.
We do not refund by bank transfer.
Important to know about bulbs:
Lifetime is guiding, and we don’t give any guarantee on this.
Important to know about braided cables:
Pantone codes is guiding only. Small variations in color may occur from shipment to shipment.
Important to know about silicone:
The silicone, used for our designs, is not approved for food.
Ingredients: Silica, Formula mSiO2 - nH20
Important to know about knobs/handles:
As it is Indian handicraft, differences in colors and finish may occur. Colors may vary from shipment to shipment. Small rust spots might occur on screws.
None of this is considered as defects.